Please reach out if your question isn't answered here! 

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How do I get started?

There are two options; you can either book a 15-minute phone consultation, or a regular 50-minute session. Either one will provide an opportunity to see whether it’s a good fit. To book, just email bonniekoehncounsellor@gmail.com or fill out a contact form.

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Do you offer free initial consultations?

Yes, I offer a free 15-minute initial phone consultation so you can get a sense of whether my energy and approach to therapy would be a good fit for you.

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Do you offer online sessions?

My practice is solely online via video call for now, with the possibility of in-person sessions in the future. I also offer phone sessions, if preferred.

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Are you licensed/registered?

I am a Canadian Certified Counsellor (CCC) with the Canadian Counselling and Psychotherapy Association and a Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors.

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Can you direct bill to my insurance?

I do not provide direct billing to insurance. However, I provide you with receipts to submit to your insurance company for reimbursement. Most insurance providers will provide reimbursement for sessions with an RCC or CCC (I'm both). 

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Are you a registered CVAP provider?

The Crime Victim Assistance Program (CVAP) is a government program that can provide counselling funding for individuals who have experienced traumatic events.  I am a registered provider of these services and can bill CVAP for sessions with clients who have been approved for counselling with the program.

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Do you see children or teens?

I work with clients over the age of 18, but I’d be happy to refer you to practitioners who specialize in child and youth therapy.

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Do you see couples?

Yes, I do. I enjoy working with couples of all genders and family structures.

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Is your counselling practice LGBTQ+ affirming?

Yes, I work with people of all identities, and enjoy supporting clients at all stages of relationship with self and others. I celebrate diversity and recognize the unique experiences of every client.

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What are your fees?

My fees are based on the BCACC Standard Fee Schedule for Clinical Counsellors, and are as follows:

$140/50-minute individual session; $170/80-minute individual session
$160/50-minute couples session; $190/80-minute couples session

*Fees include 5% GST

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Do you offer a sliding scale/reduced rates?

I reserve a limited number of sliding scale counselling spaces for clients facing serious financial barriers. However, these spaces are full at this time. If you're seeking reduced rate counselling, I can refer you to clinics that offer excellent support through their intern programs. 

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What is your cancellation policy?

I require 24 hours’ notice for cancellations. Sessions cancelled with less than 24 hours’ notice require full payment.

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Can you see clients from anywhere in Canada?

Insurance coverage and professional regulations for counselling vary across Canada. As a CCC/RCC, I can see clients from BC, Alberta, Saskatchewan, Manitoba, Newfoundland, Yukon, NWT, and Nunavut. 

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*Please note that I am unable to provide emergency or crisis services. If you are in need of urgent care, please contact one of these service providers for assistance: Ending Violence BC, Battered Women’s Support Services, the BC Crisis Line (1-866-661-3311), or 911. 

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